Returns and Exchanges
Items purchased from Swim and Tri may be returned to
us within 30 days from the date of shipment to receive a refund or credit.
You must first contact Swim and Tri for a Return Merchandise
Authorization (RMA Code) before making a return.
Items returned without an RMA will be delayed and are not eligible for a refund
or exchange. They may be eligible for store credit minus a 15% restocking fee or
may be returned to the customer.
Certain returned items may be subject to up to a 15% restocking fee. Examples of
such items include, but are not limited to, championship suits, wetsuits,
electronics, and wheels.
Condition of Returned Goods
If you are returning an item, it must be in its original
packaging and have its original tags attached. Clothing items must be unworn
and have all hang tags attached.
Items Which Cannot Be Returned We cannot accept returns of nutritional products.
We cannot accept returns of swimming products or equipment that have been used in the water, that do not have original tags attached to the garment, or that have been removed from their original packaging.
DVDs, VHS tapes, CDs, or Software which have been opened or no longer in their original plastic wrap. Defective or damaged items may be exchanged for the same title only.
Special order items can only be returned in the case of a defect and will only be exchanged for replacement of the same item. Examples of special order items include, but not limited to power meters, bicycle cranks, bikes, or custom swimsuits.
Championship Suit Returns
Championship suits may be returned within 14 days of
when the suit was first shipped. Please be sure to try your championship suit on
when you receive it. Please be sure to try your suit on with your undergarments. If you need to return or exchange the suit, you must do so within 14 day of when
the suit was shipped. All tags must still be attached to the garment, and there may be no deoderant or
other markings on the suit. Championship suits are subject to a 15% restocking fee. Championship suits are those suits which are considered premium items used
specifically to maximize performance. Example may include (but are not limited
to): Fastskin (FS, FSII, FS Pro, LZR), Tracer, Aquablade,
items may be returned for a new item within 30 days of shipment. Defects that
occur beyond 30 days from shipment will be handled on a case-by-case basis. You
must first contact Swim and Tri, and we will work with you to determine whether
there is a defect. Defective items will be exchanged and refunds will not be
issued. In most cases Swim and Tri will resolve the issue but in some cases the
manufacturer will resolve the issue. If the item is to be returned to Swim and
Tri, you must first request an RMA. If a defective item has been customized and Swim and Tri
provide a customized replacement at no additional cost, the customer is required to pay for
the return shipping.
Shipping & HandlingCustomers who exchange an item will be charged shipping costs on the new item.
Swim and Tri reserves the right to correct any errors promoting “Free
Shipping” on our website. Swim and Tri will not correct such errors
without contacting affected customers.
Customers who purchase an item with “free shipping” and who desire a refund will
receive a refund for their cost of the item minus our shipping & handling costs.
Swim and Tri will refund the customer's postage for items returned to us
due to mis-shipment or items damaged during transit.
Swim and Tri is not responsible for delays in shipping due to the
shipping company and therefore is not be liable for any shipments which do not
arrive. The shipping company becomes responsible once we turn the package over
to them -- not once it appears in their system. On rare occasions, the package
may not be seen in their system after it has left our control.
Reshipment of an item returned due to bad address information will be charged to the customer
Any item returned using any method other than the lowest cost method is at the expense of the customer.
Any item returned COD will be refused.
Closeout, Sale, or Grab Bag Merchandise
sale, or Grab Bag merchandise cannot be returned. Such merchandise can only be
exchanged for size if the size is still available. Any item sold at a discount
of 30% or greater is considered closeout.
Items which are customized according to your order
instructions cannot be returned. Items with team logos, or other embellishments
cannot be returned.
represent a good faith effort to service our customers to the best of our
ability. Swim and Tri reserves the
right to modify these policies at any time without notice.