Returns and Exchanges Policy

Items purchased from Swim and Tri can be returned to us within 30 days from the date of shipment to receive a refund or credit.  You must first contact Swim and Tri for a Return Merchandise Authorization (RMA Code) before making a return.  Items returned without an authorization code are not eligible for a refund.

Certain returned items may be subject to a restocking fee. Examples of such items include, but are not limited to, championship suits, wetsuits, electronics, and wheels. Please contact Swim and Tri to determine whether or not the item you wish to return is subject to a restocking fee.

Condition of Returned Goods

If you are returning an item, it must be in its original packaging and have its original tags attached.  Clothing items must be unworn and have all hang tags attached.

Items Which Cannot Be Returned

We cannot accept returns of nutritional products. 

We cannot accept returns of swimming products or equipment that have been used in the water, that do not have original tags, or that have been removed from their packaging.

DVDs, VHS tapes, CDs, or Software which have been opened or no longer in their original plastic wrap. Defective or damaged items may be exchanged for the same title only.

Special order items can only be returned in the case of a defect and will only be exchanged for replacement of the same item.  Examples of special order items include, but not limited to power meters, bicycle cranks, bikes, or custom swimsuits.

Customers who exchange an item will be charged shipping costs on the new item.

Swim and Tri reserves the right to correct any errors promoting “Free Shipping” on our website. Swim and Tri will not correct such errors without contacting affected customers.

Customers who purchase an item with “free shipping” and who desire a refund will receive a refund for their cost of the item minus our shipping & handling cost of the item.

Defective items can be returned within 30 days of shipment. Swim and Tri will refund the customer’s shipping costs (ground shipping only). Defects that occur beyond 30 days from shipment will be handled on a case-by-case basis.

Swim and Tri will refund the customer’s postage for items returned to us due to mis-shipment or items damaged during transit.
Swim and Tri is not responsible for delays in shipping due to the shipping company and therefore is not be liable for any shipments which do not arrive. The shipping company becomes responsible once we turn the package over to them -- not once it appears in their system. On rare occasions, the package may not be seen in their system after it has left our control.

Closeout, sale, or Grab Bag merchandise cannot be returned. Such merchandise can only be exchanged for size – if the size is still available. Any item sold at a discount of 30% or greater is considered closeout.

Items which are customized according to your order instructions cannot be returned.