Returns and Exchanges
Items purchased from Swim and Tri may be returned to us within 30 days from the date of shipment to receive a refund or credit.  You must first contact Swim and Tri for a Return Merchandise Authorization (RMA Code) before making a return.  Items returned without an RMA are not eligible for a refund or exchange and the return of such items is at the expense of the sender.

Certain returned items may be subject to up to a 15% restocking fee. Examples of such items include, but are not limited to, championship suits, wetsuits, electronics, and wheels.

Condition of Returned Goods
If you are returning an item, it must be in its original packaging and have its original tags attached.  Clothing items must be unworn and have all hang tags attached.

Items Which Cannot Be Returned
·  We cannot accept returns of nutritional products. 
·  We cannot accept returns of swimming products or equipment that have been used in the water, that do not have original tags, or that have been removed from their packaging.
·  DVDs, VHS tapes, CDs, or Software which have been opened or no longer in their original plastic wrap. Defective or damaged items may be exchanged for the same title only.
·  Special order items can only be returned in the case of a defect and will only be exchanged for replacement of the same item.  Examples of special order items include, but not limited to power meters, bicycle cranks, bikes, or custom swimsuits.

Championship Suit Returns
Championship suits may be returned within 14 days of when the suit was first shipped. Please be sure to try your championship suit on when you receive it. We will not accept refunds or exchanges beyond 14 days.  Championship suits are those suits which are considered premium items used specifically to maximize performance.  Example may include (but are not limited to): Fastskin (FS, FSII, FS Pro, LZR), Tracer, Nero, Renegade, Aquablade, Fusion, etc.

Defective Items
Defective items may be returned for a new item within 30 days of shipment. Defects that occur beyond 30 days from shipment will be handled on a case-by-case basis. You must first contact Swim and Tri, and we will work with you to determine whether there is defect. Defective items will be exchanged and refunds will not be issued.  In most cases Swim and Tri will resolve the issue but in some cases the manufacturer will resolve the issue.  If the item is to be returned to Swim and Tri, you must first request an RMA. 

Shipping & Handling
Customers who exchange an item will be charged shipping costs on the new item.

Swim and Tri reserves the right to correct any errors promoting “Free Shipping” on our website. Swim and Tri will not correct such errors without contacting affected customers.

Customers who purchase an item with “free shipping” and who desire a refund will receive a refund for their cost of the item minus our shipping & handling costs.

Swim and Tri will refund the customer's postage for items returned to us due to mis-shipment or items damaged during transit.

Swim and Tri is not responsible for delays in shipping due to the shipping company and therefore is not be liable for any shipments which do not arrive. The shipping company becomes responsible once we turn the package over to them -- not once it appears in their system. On rare occasions, the package may not be seen in their system after it has left our control.

Closeout, Sale, or Grab Bag Merchandise
Closeout, sale, or Grab Bag merchandise cannot be returned. Such merchandise can only be exchanged for size if the size is still available. Any item sold at a discount of 30% or greater is considered closeout.

Customized Items
Items which are customized according to your order instructions cannot be returned.

These policies represent a good faith effort to service our customers to the best of our ability. Swim and Tri reserves the right to modify these policies at any time without notice.